SHINE registrations are non-refundable. We do, however, provide a window in which eligible registrations may be transferred to another date of the same offering. This is typically 5 days in advance for trainings and certifications and 48–72 hours in advance for workshops and experiences. Because policies vary by offering, please refer to the individual product page for the exact cancellation and rescheduling window before registering.We understand that life happens. For that reason, at SHINE’s discretion, we may offer a one-time courtesy waiver of our rescheduling policy, allowing a registration that falls outside of the applicable window to be transferred to another date of the same offering.Once a courtesy waiver has been extended, we are not able to offer additional waivers for future registrations that fall outside of the applicable rescheduling window, regardless of the circumstances. We encourage you to keep this in mind when registering and to choose dates you feel confident you’ll be able to attend.Why do we have these policies?Many SHINE trainings and experiences have limited capacity, and many sell out or have waitlists. Long before you arrive, we are making decisions based on the number of people registered—reserving the appropriate space, scheduling instructors and practitioners, preparing materials and supplies, and intentionally creating the environment for the people who will be joining us.Our policies allow us to honor those commitments and, most importantly, give our full attention to creating the highest-quality experience possible for the students and guests who are in the room.We also recognize that sometimes life has other plans. Illness, family emergencies, work obligations, childcare issues, a car breaking down, a sick or dying pet, or something completely unexpected and outside of your control can prevent you from attending.Every one of those circumstances can be very real and very important. Because we don't believe it is our place to determine which life events are more important, urgent, or worthy of an exception than others, our cancellation, transfer, and rescheduling policies apply consistently regardless of the reason for the change.This consistency allows us to care deeply about what someone may be navigating while also honoring our instructors, practitioners, other students, waitlists, and the commitments we've made as a small business.We appreciate your understanding and encourage you to review the applicable policy on the individual product page before registering.

All registration, cancellation, transfer, credit, and scheduling questions are handled by our SHINE customer service team.Please do not contact instructors or practitioners directly about registration matters or approach them before or after a class or experience to request a change. During that time, their focus is on holding the space for healing, learning, and transformation for everyone who has joined us. They are not authorized to approve refunds, credits, transfers, or exceptions to SHINE policies.To ensure our policies are applied consistently, individual registration, cancellation, and rescheduling requests are handled exclusively by our customer service team and are not escalated to SHINE’s owner.Please send all registration-related requests to team@shineohio.com, and a member of our customer service team will assist you during our regular email hours.

Our rescheduling assistant is available Monday through Friday from 8:00 AM to 3:00 PM EST, via email at team@shineohio.com. If you reach out outside of those hours, we’ll get back to you the next business day.

Each event’s product page lists the most accurate and up-to-date cancellation policy. While most follow our general policy, a few have unique details. See below for our general policy.

When a registration is eligible for rescheduling, it may be transferred to another available date of the same offering. Registration fees do not become a general SHINE credit and cannot be applied toward a different training, workshop, experience, or service unless specifically stated otherwise by SHINE.

No, training and certification fees are non-refundable. However, you can transfer your registration to a future date if you notify us at least 5 days in advance and if the minimum class size is met. Processing fee applies.

At our discretion, we may offer a one-time courtesy of waiving the 5-day advance notice for our trainings. You’ll still be responsible for a small processing fee. Please note: If you have already received a one-time courtesy waiver for any of our events, we are not able to offer a second one, regardless of the situation.

When you register, we begin preparing for you — this includes materials, planning, communication, and reserving your spot. The processing fee helps cover the administrative costs and coordination involved in making schedule changes.Also, many of our trainings are fully booked and have active waitlists. When someone cancels last-minute — the night before or morning of — we’re often unable to fill that spot in time, which means a missed opportunity for someone else and a financial loss for our team. We do our best to be flexible and fair, and truly appreciate your understanding and advance communication whenever possible.Once a transfer has been approved, all re-registration requirements must be completed within 7 days of receiving the approval email.

If you decide not to attend your training for any reason and do not notify us before the class begins, your registration fee will be forfeited. Many of our trainings have waitlists, so advance notice is both required and appreciated. Thank you for understanding!

Class fees are non-refundable. However, you can transfer your spot to another date or person if you contact us at least 48-72 hours (depending on the experience) prior to your scheduled event.

If you cancel with less than 48 hours’ notice, we’re unfortunately not able to offer credits or transfers due to the limited number spaces available. That said, if you let us know outside of the 48-hour window, we will do our best to fill your spot. Exceptions are rare and at the sole discretion of Shine, and repeated late cancellations or no-shows make a participant ineligible for future exceptions.

No-shows forfeit their registration fee. Thank you for understanding.

If SHINE needs to cancel or reschedule an offering, registered participants will be contacted directly with the options available for that event. SHINE-initiated cancellations are handled separately from participant cancellation and rescheduling requests.